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The Performance Management Academy Inc.


The Art of Negotiation

In a fast-moving presentation, The Art of Negotiation will explore the strategic aspects of negotiating and provide the tools to prevent and resolve disputes and secure desired and negotiated outcomes. Negotiations should not be feared; rather they should be viewed as an opportunity to close deals and solidify relationships. While we negotiate on a daily basis, this discussion will examine the process and skills for handling negotiations effectively. We will explore concepts such as when to negotiate,  developing your alternatives, steps in effective negotiation, and much more.


Charles Hendriks is the President and Founder of The Performance Management Academy, a training and development organization committed to the Art of Management and Essential Management Training. Chuck is a Sessional Professor at York University and a past Professor at George Brown College. Chuck has been President of InfoCanada and Chief Operating Officer at Rand McNally Canada. He has led business teams in Senior Management capacities at Procter & Gamble and was a Marketing Director at Bell Canada. He is a talented, passionate and accomplished "blue-chip" Business Executive, Trainer and Organizational Development expert. He is acknowledged as a passionate public speaker and is routinely recognized for engaging audiences and for stimulating participation and interaction. He has spoken to audiences throughout North America including the Conference Board of Canada, the American Marketing Association, the Chartered Professional Accountants of Ontario and at the National Consultation on Career Development and Workforce Learning. His work includes private, public and non-for-profit organizations including First Nations communities, government agencies, small and medium sized businesses and blue-chip organizations.

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